Mastering Challenging Conversations

Wednesday 20 May, 2.00pm – 5.00pm

Gateshead College, Baltic Campus, Quarryfield Road, Gateshead NE8 3BE

Join Mortal Fools — a pioneering creative learning company — for a participatory, practical and genuinely fun workshop that blends creative techniques, social science and neuroscience to help you tackle challenging workplace conversations with confidence.
(Not role play. Real skills. Real results.)

“I’ve never laughed so much and learned so much at the same time!” Nicola Leyden, Director of HR, Muckle LLP

What you’ll learn

Through immersive exercises in simulated workplace conditions, you’ll develop the tools and mindset to hold intentional, productive conversations — even when they’re difficult. Topics include:

* Approaching tough conversations with presence and courage
* Leading and listening with confidence
* Delivering effective feedback
* Recognising and navigating emotional responses
* Communication and preparation strategies that actually work
* Setting clear boundaries
* Building personal resilience

Part of the CONNECT Programme

This session is part of Mortal Fools’ CONNECT — a dynamic, practical training and professional development programme for businesses, teams and leaders across the UK and internationally.

CONNECT draws on creative practice, business development theory, social science and neuroscience to help participants identify personal strengths, deepen knowledge and build new skills across four core themes:

1. Professional Communication & Presentation Skills
2. Interpersonal Professional Relationships
3. Leadership Practice & Team Management
4. Workplace Wellbeing & Empowering Others

Want to know more? Speak to a facilitator or find out how CONNECT can work for your team: [email protected]

See more 2026 workshops